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Frequently Asked Questions
  1. Is it safe to give my credit card online?


  2. What is your Privacy Policy?


  3. How do I order and download a file?


  4. How do I find a product I'm looking for?


  5. What if I am not completely satisfied with my download?


  6. What is the 100% Guarantee?


  7. I don't have Microsoft Word. Can I still buy your download and use it?


  8. I don't have Microsoft PowerPoint. Can I still buy your PowerPoint and use it?


  9. What are ZIP and EXE files and how do I download them?


  10. When opening a file that I downloaded, what should I do if I get the message, "Unable to open file"?


  11. When opening a file that I downloaded, what should I do if I get the message, "Unable to open file"?


  12. Can I save my personal information?


  13. Can I view my order history?


  14. Why is my order pending review?


  15. I purchased a Movie Discussion Guide. Now who do I need to get permission from to show movies (even short clips) in church?


  16. What is the difference between eBook file types?


  17. How can I get the Bible study in eBook format to my eReader?


How do I order and download a file?

Shopping at ChristianBibleStudies.com is designed to be fun and easy! Click the "Order" button next to the item(s) that you want to purchase. The item will be added to your shopping cart. At this point you can always go back to shopping by clicking the "Keep Shopping" button.

For complete, step-by-step instructions on how to download files from our store, click here.



How do I find a product I'm looking for?

There is a search button on the storeís homepage. If you are looking for a certain product, type in its name, or as much of it as you can remember, in the search box. The search will pull up all items that match the words you keyed.


What if I am not completely satisfied with my download?

If you are not completely satisfied with your download you purchase, please e-mail our customer care at CBSStore@ChristianityToday.com. We will provide you with another download of equal or lesser price completely free. Some restrictions apply.


What is the 100% Guarantee?

The 100% guarantee applies to all of our downloads. We will provide you with another download of an equal or lesser price completely free if you are not fully satisfied with your purchase. Please e-mail our customer care at CBSStore@ChristianityToday.com. Some restrictions apply.

I don't have Microsoft Word. Can I still buy your download and use it?

Microsoft has created a program that allows you to open and view Word documents. Word Viewer 2003 allows you to view and print our material. You cannot edit an open document, save a document, or create a new document. However, if you need to edit our material, Word Viewer 2003 does allow you to copy the documentís contents to your regular word processing program where you can then edit and save it. (Note: some original formatting may not translate over.)

To download the viewer, click here: Microsoft Word Viewer 2003.

I don't have Microsoft PowerPoint. Can I still buy your PowerPoint and use it?

Microsoft has created a program that allows you to open and view PowerPoint presentations. PowerPoint Viewer 2003 allows you to view and print our PowerPoint presentations. You cannot edit the presentations, or create a new presentation.

To download the viewer, click here: Microsoft PowerPoint Viewer 2003.

What are ZIP and EXE files and how do I download them?

ZIP Files
These files are compressed into one package to make downloading faster and easier. ZIP files are both PC and Macintosh compatible, but you need to have a program installed on your computer to "unzip" the files and save them to your hard drive.

EXE Files
Just like ZIP files, these are files compressed into one package for your convenience. EXE files don't require any additional software to "unzip", but they are only PC-compatible. Just save the EXE file to your hard drive and doubleclick on the filename to unzip the Word documents inside.

After you have pressed "Download Now"...


Every Web browser will be slightly different, but, generally, the download starts when you get a dialog box that asks what you want to do with the file. Choose "Save the file to disk." This saves the file to your hard drive. You will then be given another dialog box asking where you want to save the file. Usually, the browser will already have a folder in mind, and the filename will already be filled in. You can either accept these defaults, or you can change them.

Before you click "Okay" to save the file to your disk, you should be aware of two important things.

First, you will have to remember where the file is located and what it is called. If you accept the browser's defaults and let the program choose where to put the file and what to name it you should make a note of the name and location of the file in order to find it later.

Second, if you do rename the file, do not rename the extension. The three letters that follow the period in a file name are the extension. The computer uses these three letters to determine the type of file that it is working with. Feel free to rename the file (the name in front of the period) anything you like. However, you must keep the extension the same as the name suggested by the computer or you will confuse the computer when it comes time to open the file.

To open your ZIP or EXE file, now all you need to do is find the folder you saved to your hard drive and doubleclick on it. If you downloaded the ZIP file this should open up your WinZIP or StuffIt application so you can uncompress the archive. If you downloaded the EXE file doubleclicking should automatically begin the unzipping process for you.

When opening a file that I downloaded, what should I do if I get the message, "Unable to open file"?

The documents are for use in Microsoft Word or PowerPoint, versions 1997 and higher. They are not guaranteed to work with other word processing software (such as Microsoft Works).

To try to fix your problem, when downloading, do not choose Run, but choose "Save to Disk." After the download is complete, try opening Microsoft Word or PowerPoint. Go to File, then Open on the menu. Browse to the location of the file on your computer. Select the file and click Open.

If you are using Microsoft Word or PowerPoint, 1997 or higher, and you still get the error, the document may have been incomplete or corrupted during the downloading process. Please include the word processing software you are using, the version of that software, and the document name you are having problems with. Send an e-mail to CBSStore@ChristianityToday.com.

Can I save my personal information?

We can store all your credit card and billing information safely, simply, and securely with a feature called Yahoo! Wallet. It makes checking out easier. To save your personal information with us, visit this link: http://wallet.yahoo.com

Can I view my order history?

You can keep track of all your shopping carts and orders from us and any other Yahoo! Store merchant. First you must create a Yahoo! Wallet that will provide you with a Yahoo! ID (see link included with the question above). Once you have a Yahoo! ID, you can make purchases while youíre signed in. Your order history is then saved, and you can view the details by visiting this link:
http://shopping.yahoo.com/store/order-status.html

Why is my order pending review?

In an effort to enhance security on this site, we have added a few new features in the order process. The billing address you entered did not match your credit card record, so we were not able to process your order immediately. We had to manually approve the order. We apologize for any inconvenience.

I purchased a Movie Discussion Guide. Now who do I need to get permission from to show movies (even short clips) in church?

Christian Copyright Licensing International (CCLI) has recently partnered with Motion Picture Licensing Corporation to offer a service especially for churches. Church Video Licensing (CVLI) offers an "umbrella license" for an annual fee, that works a lot like your CCLI license to print or project song lyrics.

You can show authorized titles from MPLC's long list of big name studios (including Sony, Warner Bros., and Disney) and from a growing list of Christian movie producers. This license covers clips in sermons, plus videos shown in classes, youth groups, and events such as family film nights, so long as no admission is charged and the title is not advertised to the general public.

Fees are based a church size. Licenses can be granted over the phone. For more information, contact CVLI at 888-771-2854 (CVLI) or visit their website at www.cvli.org.

What is the difference between eBook file types?

ePub Files
ePub is an open standard for eBooks, created by the IDPF. ePubs are supported by the NOOK, Kobo Reader, Apple iOS, Android, Sony Reader, PCs & Macs with the free Calibre software, and others.

MOBI Files
MOBI is the file extension for the "mobipocket" format, an open eBook standard using XHTML and can include JavaScript and frames. MOBIs (.mobi & .prc) are supported by the Kindle, Apple iOS, Android, PCs & Macs with the free Calibre software, and others.

How can I get the Bible study in eBook format to my eReader?
  1. Download the file from the Christian Bible Studies store to your computer. This file will likely go to a "Downloads" folder on your computer or to your desktop.
  2. Connect your eReader to your computer using a USB cable. Once your eReader is connected, a drive folder will open up in Windows Explorer entitled the name of your eReader.
  3. Open the "Documents" folder within the eReader folder. You will be able to view the content from your eReader here.
  4. Go back to your "Downloads" folder or desktop on your computer to retrieve the Bible study. Select the file and move it to the "Documents" folder on your eReader.
  5. Safely remove your eReader from the computer.
  6. The Bible study will be on your eReader as the top file if you keep it organized by most recent first. If you organize your eReader files by author, Bible studies will be listed under "C" for "Christian Bible Studies."
  7. Select the file and enjoy Bible study on your eReader.